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TO BUY?
Buying at UNONUEVEOCHO.ES is very simple. You just have to follow these steps:
Choose the section (women, men...).
View the product/s you are interested in. A click will enlarge the photo to see details and the back of the product, composition, available sizes, reference, and price.
Select a garment and add the item to the cart. Then you can choose to continue shopping or proceed with the order.
Choose a shipping method.
Select a payment method.
Confirm the order.
You will receive an email confirming your order.
SHIPPING
Where can I receive my order?
You can receive it at the address you choose (home, work, etc. - never at a post office box or citybox) or at the UNONUEVEOCHO store.
Can the delivery country be different from the purchase country? Yes
How long will my order take to arrive?
Delivery times depend on the selected shipping method.
1) In-store pickup: At the physical 198 store, 4-5 business days. You will receive an email when it is available in the store.
2) Home delivery: 48-72 business hours in the Iberian Peninsula. SHIPPING COST ONLY €5.95. FREE for orders equal to or greater than €59*. (*Peninsula and Balearic Islands).
3) Outside the Peninsula 10-15 business days. FROM €20 TO €40.
You will receive your shipping code when the package leaves our warehouse and is in the hands of NACEX, the shipping company (the one we will have sent you by email and SMS) to contact NACEX, the courier company, directly.
Remember, if you have not received your package in the Peninsula within 7 working days, use the NACEX tracking number to locate it and arrange a new delivery time. Most likely, they tried to deliver and you were not at home. They will try again.
EXCHANGES AND RETURNS
Do I have to pay anything to request an exchange?
IT'S FREE AND HOME DELIVERY! . One size exchange can be made completely free of charge. (Only in Peninsula and Balearic Islands)
What is the deadline for making an exchange or return?
The deadline for any exchange is 30 days, although if there are busy periods and we take time to respond, we extend it so you can make your exchange. You can always do so; for a return, the deadline is 14 days, once the shipping confirmation email has been received. If the error was ours, the deadline never expires.
How can I make a size exchange?
Very easy: You can do it directly from your account https://unonueveocho.es/mi-cuenta in the returns section (only size exchanges). (Only Peninsula and Balearic Islands)
If the size you needed is no longer available, you have no choice but to change the product. You have to send an email to pedidos@unonueveocho.es indicating the order reference, the item to be exchanged, and the new item and size. (Only Peninsula and Balearic Islands) THE PRICE DIFFERENCE CAN BE REFUNDED TO YOU, you can pay only the difference if the new item is more expensive, or you can keep the money as a voucher that never expires :)
Email response times are a bit long right now, give us a week to manage everything we need before responding. We will always solve your inconvenience, all it takes is a little patience, we are a small business. :)
Can I exchange or return any item?
You can exchange your purchase FOR FREE (Only Peninsula and Balearic Islands) as long as they are in perfect condition. We take care of sending you the new garment and collecting the old one for free, or if you prefer to make a refund, that is also viable, but in this case, shipping costs are borne by the customer since you have to send the garment to our warehouses in any way you want so we can process the refund to your account (as long as you are within the 14 calendar days).
Shipping costs for returns will be borne by the customer. In case the return is due to an error on our part, or a manufacturing defect, we will take care of managing the collection of the item.
The products to be returned must be in the same condition as they were sent. They must retain the original packaging, labels, guarantees, etc.
Underwear and swimwear cannot be exchanged.
DISCOUNT FOR LONG-TERM UNEMPLOYED
At unonueveocho, we give you a 15% discount on any 198 brand product if you prove you are long-term unemployed.
Not cumulative with other offers or codes. Valid for 1 purchase.
How to get it? Send us an email with the subject LONG-TERM and we will ask for some personal data from your long-term unemployment report, and we will send you a one-time use code in your name for your next purchase with a 15% discount.
WE CAN ONLY WIN
Claim forms are available to customers at our store at C/La palma 76 in Madrid. If you need one and are not in Madrid, download the official form from the website of the General Directorate of Consumer Affairs of your Autonomous Community.
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