¿HOW CAN I BUY ?

To buy in UNONUEVEOCHO.ES is very easy. Just follow the instructions:

1. Choose the category Elige la sección (men, women...).

2. Check out the product you are interested in. With a clic you will see the image bigger.

3. Select your product and add it to the cart.

4. You have the choice to register or not.

5. Choose your shipping way.

6. Select your payment choice.

7. Confirm your order.

8. You will receive an email confirming everything is OK.

SHIPMENTS

¿Where Can I receive my order?

You can receive it at the address you choose (home, work, etc.-never at a PO box or citybox) or at the UNONUEVEOCHO store.

¿ Can I receive my order abroad?

Yes, you can

¿How long does it take to receive the order?

Delivery times depend on the type of shipment selected.

1) Store pickup: In the store of your choice in 3-5 business days. You will receive an email when it is available in store.

2) At home: 3-5 business days in the Iberian Peninsula. SHIPPING COST 4,85 €

3) Outside the Peninsula 10-15 business days. FROM 12 TO 19 €

¿How can I track my order?

If you have not received your package within two working days, use your shipping code (which we will have sent you by mail and SMS) to get in touch directly with NACEX, the courier company.

Remember, if in 7 working days you have not received your package, use the NACEX tracking number to locate it and agree on a new delivery time, most likely they have tried to deliver you and you have not been home.

¿How is the process of delivering?

The shipment company will hand it to you in the adress you chose.

¿Do I have to pay something for changing a product?

To Spain the changes are free. The delivers to rest of the World you have to pay the standard shipping cost.

¿How long Do i have to change it?

1 month from the reception of the parcel.

¿Cómo puedo hacer un cambio o devolución?

You can bring the product at the store.

Otherwise, just phone to us ( 918 21 46 72 ) or email us ( cambios@unonueveocho.es)

In 7 days we will send you the new size or product and we will take the one you dont want...

¿Can I get back a product?

Yes, you can. As long as the product is with labels and original wrapper.